01/OUR GOVERNMENTS PROJECTS

Shaffra is alreadyrunning insidegovernments.

Health Holding Company

Health Holding Company

شركة الصحة القابضة

Healthcare

Call centre AI

The call centre is where a health system meets the public, with demand that never stops.

AI on the front line, answering calls, routing requests and escalating to the right person when needed. Arabic and English, with every interaction traceable to an accountable owner.

Focus
Call centre AI
Languages
Arabic · English
Ministry of Labour

Ministry of Labour

وزارة العمل

Labour & employment · AI enabler

HR, at the scale of 250,000 people

Recommend the right training to 250,000 employees, then follow up with each person based on what they have completed.

The challenge was not the training catalogue. It was deciding what each employee should do next, across a workforce of 250,000 people, while keeping every recommendation current and actionable.

Employees supported
250,000
Role
AI enabler
Ministry of Justice, Islamic Affairs and Waqf

Ministry of Justice, Islamic Affairs and Waqf

وزارة العدل والشؤون الإسلامية والأوقاف

Islamic affairs & endowments

The Qurani project

Teaching Quranic recitation requires individual attention and consistent guidance.

An in house recitation model that listens closely to each reading and identifies pronunciation, recitation and verse level errors. Built for highly sensitive religious content and held to rigorous standards of accuracy.

Model
shaffra-tajweed
Tajweed rules
41
Ministry of Finance

Ministry of Finance

وزارة المالية

Public finance · Shared Services

The right person, in the right role

Two questions required evidence, not instinct. Is this person in the right role? And if they are promoted, what evidence supports that decision?

Shared Services already holds the data required to answer both. Shaffra brings those records together for each person and turns them into a clear, traceable evidence base for workforce decisions.

Programme
Shared Services
Answers
Fit · promotion basis
Ministry of Transport, Communications & Information Technology

Ministry of Transport, Communications & Information Technology

وزارة النقل والاتصالات وتقنية المعلومات

Communications & IT

360° evaluation

A 360 evaluation brings together feedback from many people around one employee. The challenge is turning all of it into something useful.

Shaffra brings together every reviewer and every evaluation round, turning hundreds of free text responses into structured insights that managers can act on.

Instrument
360° evaluation
Country
Oman

All five, out of the same five

Different mandates. The same method.

Across the GCC
Ministries and national institutions deployed within their own environments.
Around the world
Governments and enterprises beyond the region.
On this map
A selected view of deployments we can publicly share.

02/The practice

The study, the workforce, and the people who put it inside your building.

01·Advisory

We sit with you. You leave with the roadmap.

A dedicated Government AI practice built around systems we have already deployed in production.

Read
We work inside your departments to understand how the organisation actually operates.
Score
Every opportunity assessed against the same criteria of value, effort and readiness.
Verdict
A clear answer for each one, whether now, next, later or not yet, with the reasoning behind it.
Roadmap
One sequenced plan with clear phases, owners and dependencies. Ready for leadership review.

Five weeks · discovery to signed-off roadmap

The engagement scheduleDiscovery to signed-off
SCHEDULEFIVE WEEKSW1W2W3W4W5READSCOREVERDICTROADMAPANSWERNOWNEXTLATERNOT YETROADMAPSIGNED OFF

02·Solutions

Built for production from day one.

They connect to the channels, data and systems you already run, supporting Arabic and English without requiring a rebuild.

Built
Running in production across government and enterprise organisations today.
Deployed
On-premise, in your sovereign cloud, or in a private tenancy.
Governed
Role based access, complete audit trails and human escalation when needed.
Quick starts
Arabic customer service, HR operations, licensing enquiries and case triage.

In production · on-premise or sovereign · audited · live in weeks, not procurement cycles

The production registerRunning today
IN PRODUCTION TODAYREGISTER6 SYSTEMSWHERE IT RUNSCONTACT CENTERLIVEHR SUITELIVEAI RECRUITERLIVEASSESSMENTSLIVESALES WORKFORCELIVEPROJECT MANAGEMENTLIVEON-PREMISESOVEREIGN CLOUDPRIVATE TENANCY

03·Forward Deployed Teams

Not technical support. A team that sits inside the entity.

The same named specialists join the project, carry it through delivery and stay with you as the programme evolves.

Who
Named specialists across advisory, delivery, public sector engagement and engineering.
With you
They work alongside your teams inside the entity and stay close to the work throughout delivery.
Deliver
They carry the programme from build and deployment through go live and completion.
Stay
They stay with you beyond delivery, identifying the next priority and moving it into production.

Understand · discover and prototype · deploy and coordinate · measure · feed the product

Your entity · 4 specialists on siteDELIVERY CONTINUES AFTER GO LIVE
PLANYOUR ENTITYGO-LIVEUNDERSTANDDISCOVERDEPLOYMEASUREFEED BACKON SITEMVAMOSHAFFRAPRODUCT

Government AI

Tell us what you need to deliver this year. We will bring the right team to the table.

Talk to our Government AI teamlaunch@shaffra.com

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